If your telecom billing and your PSA don’t talk to each other, someone on your team is doing that translation manually. Re-keying data, copying figures across, reconciling numbers that should have matched automatically. It’s one of those tasks that feels manageable at ten customers and quietly eats your week at fifty.
ConnectWise is the PSA of choice for a lot of MSPs. Datagate connects directly to it. Here’s what that actually looks like in practice.
What the integration does
When Datagate and ConnectWise are connected, telecom billing data flows into your PSA automatically. Usage from your UCaaS and VoIP providers gets rated in Datagate, and the output lands in ConnectWise Manage as billing line items tied to your agreements. No exports, no spreadsheets in the middle, no manual data entry on either side.
The practical effect: your billing cycle stops requiring someone to sit between two systems and move data by hand.
For MSPs with complex ConnectWise setups, the integration handles agreement-level billing, which means Datagate’s output maps to how you’ve already structured your customers in ConnectWise. You’re not shoehorning telecom data into a format that doesn’t fit.
What MSPs running ConnectWise have found
One2Call, a telecom and IT provider in the UK, cut their billing time by 66 percent after connecting Datagate to ConnectWise. Billing that used to take three days now takes less than one.
Hotline IT in Australia saw a 67 percent reduction. Their team specifically called out how Datagate automates the uploading of large amounts of data into ConnectWise Manage and ConnectWise Agreements — the kind of work that used to require manual attention every billing cycle.
DS Tech in Michigan recovered three hours per billing cycle for their sales staff, plus four hours on automated VoIP traffic reports. Their assessment: “For the same or less cost than our previous provider, Datagate has saved us time, integrated telecom billing into ConnectWise and is delivering better support.”
Dimension4, a cloud and voice MSP serving the US and Canada, runs Datagate alongside ConnectWise and QuickBooks. Anthony Zabit, their Principal, summed it up: “The Datagate/SureTax/ConnectWise combination has proven itself as a smart choice for our business.”
AdamsComm, a UCaaS and VoIP provider, reached ROI within six months of going live and cut billing time by 50 percent. Their ConnectWise stack is paired with QuickBooks and ConnectBooster for payments, so the full billing workflow from invoice to collected payment runs without manual intervention.
Beyond ConnectWise: the full stack
ConnectWise doesn’t work in isolation, and Datagate is built around that. Most MSPs who integrate Datagate with ConnectWise are also running an accounting system (QuickBooks, Xero), and in North America, a tax engine for telecom compliance. Datagate connects to all of it. The data flows in one direction: from your telecom providers, through Datagate, into ConnectWise and your accounting platform, with tax calculated automatically along the way.
LineOne, a hosted voice provider in North America, described the outcome after connecting their full stack: “Now all of our software talks to each other. You put it into one system and it flows through all the others.”
That’s what a working integration looks like. Not a sync that requires manual cleanup. Not a workflow that works for simple accounts but breaks on complex ones. Everything talking to everything.
Getting started
If you’re on ConnectWise and currently handling any part of telecom billing manually, the integration is worth a look. It’s not a long implementation, and the time savings show up in the first billing cycle.
You can learn more about how Datagate works with ConnectWise at datagate-i.com, or get in touch with the team directly if you’d like to walk through what it looks like for your specific setup.
To learn more about the ConnectWise-Datagate integration, check out the video below ⬇️
