Dimension42018-08-20T02:43:57+00:00

Dimension4

America-wide MSP uses Datagate and CCH SureTax for telecommunications billing and compliance

The Datagate/SureTax/ConnectWise combination has proven itself as a smart choice for our business.

– Anthony Zabit, Principal, Dimension4
Anthony Zabit, Principal, Dimension4, Datagate client

Dimnesion4 logo, Datagate clientU.S managed service provider (MSP) Dimension4 is using Datagate, SureTax and ConnectWise to automate billing and tax compliance for its data and voice services nation-wide.

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Dimension4 is a leading provider of Cloud, data and voice services to business customers throughout the United States and Canada. When it comes to billing their customers for telecommunications services, Dimension4 uses the Datagate billing solution. Datagate integrates with CCH SureTax to generate telecommunications invoices that include the taxes of each of their applicable tax jurisdictions. Datagate uses call data records (CDRs) supplied by Dimension4’s telecommunications carriers – BroadCloud and Sonus – to ensure invoicing accuracy. Datagate produces invoices in PDF format, which it emails to Dimension4’s customers.

“The service and support from Datagate is excellent. They’ve proven to be a reliable and strategic business partner for us and they help make the complex job of telecommunications billing and compliance easy,” says Dimension4 Principal, Anthony Zabit.

Dimension4 is required to file telecommunications tax returns in all the tax jurisdictions in which their customers reside. For tax and compliance advice and for filing their returns they use Telecom Professionals Inc, a specialist telecommunications tax and compliance consultancy. Telecom Professionals collects all the data required to file the various tax returns directly from the Datagate and CCH SureTax systems.

“We use Telecom Professionals for telecommunications tax advice and to further simplify and de-risk our voice and data services business,” Anthony Zabit says.

CCH SureTax Communications costs and licensing are included with the Datagate online billing portal. Datagate’s partnerships with specialist telecommunications tax accountants such as Telecom Professionals of Oklahoma City and GSA of Atlanta, make it easy for Datagate clients to file all applicable compliance reports, telecommunications tax returns and required payments.

Dimension4 found Datagate through ConnectWise, the software Dimension4 uses to manage its MSP business. Datagate enables ConnectWise customers to connect all of their Datagate telecommunications billing into their ConnectWise Manage environment. MSPs can view their telephony services bills within the ConnectWise environment and pass bills automatically into their accounting system. Datagate shares customer account details with ConnectWise Manage, slashing administration effort.

“The Datagate/SureTax/ConnectWise combination has proven to be a smart choice for our business,” Anthony Zabit says.

About Dimension4

Dimension4 is a leading provider of secure cloud-based data and voice solutions, delivering a full suite of timeless technology and managed services for today’s global enterprises. Dimension4’s ongoing commitment to top-notch customer experience and timeless technology is a direct reflection of its team of executives and technical professionals. They bring vision, experience, know-how and proven success to ensure Dimension4 solutions are always at the forefront. The entire technical team is Microsoft and Cisco certified. Dimension4 solutions are priced competitively so customers can ‘do more with less’. Services span installation, managed services and 24/7 technical & customer support. See dimension4.com for more.

Download the Dimension4 case study PDF (300 KB)

Highlights

Summary

Leading U.S cloud managed service provider Dimension4 has chosen Datagate to automate billing and tax compliance for its data and voice services.  Datagate takes the bulk minutes Dimension4 buys from its carriers and apportions them to the individual Dimension4 call plans sold to clients. Datagate emails individual bills – with full analysis – to Dimension4 customers across the U.S.

Dimension4 also uses a Datagate/CCH SureTax partner, Telecom Professionals, to automate communications tax compliance, simplifying the filing of tax returns in many different jurisdictions.

Business benefits

  • Automatic on-billing
  • Automatic tax compliance
  • View bills inside ConnectWise Manage
  • Fast to implement
  • Simple to work with

Key outcomes

  • Simplify voice and data business
  • De-risk voice and data service provision
  • ‘Excellent’ service and support
  • Any carrier, any service
  • ‘Reliable and strategic’

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