Case Studies

Our case studies show how our clients  – including a range of companies both large and small – are using Datagate to transform and streamline their billing processes, monetize online services, and maximize profitability.

Read our client stories to find out more…

Lightwire Business

Lightwire automates UCaaS billing for MSPs

Leading Australasian ISP, Lightwire Business, has partnered with Datagate to offer MSPs and their wholesale partners automated, scalable voice billing for Microsoft Teams Calling and other popular managed UCaaS services.

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Nick Phillips, Head of Business, Lightwire Business | Datagate client case study
Bryan Dancer, President & CEO, Allegiant Technology | Datagate Case Study

Allegiant Technology

Allegiant Technology brings voice expertise to give MSPs the starring role

Allegiant Technology is leveraging Datagate’s integrations with ConnectWise, ITQuoter, Cognition360 and QuickBooks to automate its direct and reseller channel business, empowering MSPs to offer “the full stack” under their own brand.

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WaveFly takes care of telecom billing for its resellers

US telecommunications provider WaveFly is using Datagate to bill all voice services, integrating billing with ConnectWise, QuickBooks Desktop Enterprise, ConnectBooster, CCH SureTax and tax partner CLA.

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Lisa Arnold, Chief Administrative Officer, WaveFly | Datagate client case study
Natalie Wilcox, Director of Marketing, Medtel Communications | Datagate client case study

Medtel Communications

Fully-integrated daily telecom billing with Datagate, Compliance Solutions and QuickBooks Online

US telecommunications provider Medtel Communications is using Datagate, tax partner Compliance Solutions and QuickBooks Online to generate daily, tax compliant telecommunications billing.

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Aatrox Communications

Telecom carrier halves its billing costs with Datagate

Australian/New Zealand telecom carrier Aatrox Communications has cut its telecommunications billing costs by 50 percent and reduced administration overheads by 20 percent by switching to Datagate.

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Sean Harris, Operations Manager, Aatrox Communications | Datagate client case study
David Angeloni, Sales Manager, Astec | Datagate client case study

Astec Computing

British MSP cuts telecoms billing time by 87 percent

UK Managed Service Provider Astec has cut its billing time from two days per month to two hours by using Datagate to pick up Call Data Records directly from Astec’s carriers – including Daisy, iHub, Voiceflex and 9Wholesale – then integrate customer and billing data with ConnectWise and Sage.

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Charleston Telecom Solutions

Datagate integrations with ConnectBooster, ConnectWise and QuickBooks Online create VoIP billing and payments machine

US VoIP service and systems provider Charleston Telecom Solutions has used Datagate’s integrations with ConnectWise, ConnectBooster, QuickBooks Online and CCH SureTax to create an ‘automated billing and payments machine’ that runs itself.

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Bob Bascom, Founder, Charleston Telecom Solutions | Datagate client
Eric Hernaez, President and Founder, SkySwitch | Datagate partner case study


SkySwitch uses Datagate to give telecoms resellers ConnectWise-integrated billing

SkySwitch is a leading single-point supplier to white label telecom resellers, VARs, ISPs and MSPs. Its partnership with Datagate helps SkySwitch to differentiate itself by offering its resellers telecoms billing that is integrated with ConnectWise Manage.

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DS Tech

DS Tech integrates VoIP billing into ConnectWise

Michigan-based IT services and support provider, DS Tech, is using Datagate’s integrations with ConnectWise, CCH SureTax and QuickBooks to automate the billing and reporting of VoIP services.

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Eric Wakkuri, President, DS Tech | Datagate case study
Jimmy Burns, In-Telecom | Datagate case study


In-Telecom uses Datagate to get ‘single pane of glass’

US communications company In-Telecom has automated customer quoting, procurement, billing, tax compliance and reporting by leveraging Datagate’s out-of-the-box integrations with ConnectWise, CCH SureTax and QuickBooks.

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Telesmart uses Datagate and Microsoft Teams to grow its wholesale business

Telesmart is using Datagate to accelerate growth in its wholesale channel by making it simple for its IT MSP channel partners to deliver telecommunications services – while retaining ownership and control of their customers.

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Geof Robinson, Telesmart | Datagate case study
Charlie Boyd, Vocus Group New Zealand | Datagate client case study


Flexible billing, rating and presentation helps grow Vocus’s wholesale channel

Telecommunications provider Vocus uses Datagate to offer its wholesale partners a ready-made billing, rating and presentation system that is flexible enough to be customized by the smallest MSP partner.

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Hero uses Datagate to power up international wholesale growth

Global telecommunications and data services provider Hero has partnered with Datagate to offer automated billing to its reseller channel for European, Asian, North American and Australasian services.

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Ray Jackson, CTO, Hero, Datagate client | Case study
Hotline IT | Datagate case study

Hotline IT

Hotline IT integrates Datagate telecoms billing with Agreements within ConnectWise Manage

IT services provider Hotline IT is using Datagate to automate the uploading of call data into ConnectWise Agreements, giving end customers detailed call analysis and reducing billing time by two thirds.

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America-wide MSP uses Datagate and CCH SureTax for telecommunications billing and compliance

U.S managed service provider (MSP) Dimension4 is using Datagate, SureTax and ConnectWise to automate billing and tax compliance for its data and voice services nation-wide.

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Anthony Zabit, Principal, Dimension4, Datagate client | Case study
Devoli - robot | Datagate case study


Devoli and Datagate partner to simplify provision and billing of telecommunications services

Fully automated wholesale telecommunications company Devoli has partnered with Datagate to make it easy for managed service providers (MSPs) to provision, support and on-bill telecommunications services.

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Ranch Hills Water Supply Corporation

Water supplier increases revenue by 26 percent with Datagate

Texas-based Ranch Hills Water Supply Corporation increased monthly revenue by about 26 percent and cut billing time by approximately two thirds using the Datagate cloud-based billing and monetization platform to manage usage-based billing.

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Ranch Hills Water Supply Corporation | Datagate case study
Shaun Bell, Dimension Data New Zealand | Datagate case study

Dimension Data New Zealand

Datagate helps Dimension Data New Zealand to deliver new ‘single point’ ICT and telecommunications services for clients

Global IT services firm Dimension Data is now offering New Zealand customers a ‘single point’ ICT managed service, including Skype for Business, full telecommunications fixed line voice, mobile voice, and mobile data services.

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MSP launching five new service lines with Datagate

Managed service provider NakiCloud is using Datagate to create new brands and revenue streams, diversifying from IT managed services into telecommunications, internet, electricity and data storage services.

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Ryan Eagar, NakiCloud | Datagate case study
Andrew Healey, Spark New Zealand | Datagate case study

Spark Wholesale

‘Billing is solved’ for telecommunications resellers

Spark Wholesale, a division of Spark New Zealand, has partnered with Datagate to offer its telecommunications partners a ready-made billing, rating and presentation system.

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90-day return on Datagate project at reseller VoIP HQ

Telco reseller VoIP HQ is using Datagate to enable ‘a thousand different customers on a thousand different rate plans’ in a project that paid for itself within 90 days.

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Paul Wainhouse, Managing Director, VoIP HQ | Datagate case study
Greg Barber, Managing Director, LoudnClear | Datagate case study


IT support firm uses Datagate to expand into telecommunications reselling

Telecommunications reseller LoudnClear is using Datagate to on-board customers rapidly, creating head room for ambitious growth plans and cutting billing time by more than 90%.

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Utilise Limited

Datagate key to electricity retailer’s growth strategy

Electricity retailer Utilise is using Datagate to realise ambitious growth plans for a brand new reseller channel, which will include multiple services such as electricity, gas and telecommunications combined on a single bill.

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Simon Young, Director, Utilise Limited | Datagate case study
Karl Rosnell, CEO, Connect NZ | Datagate case study

Connect NZ

Connect NZ unifies billing for multiple services

Connect NZ is using Datagate to streamline and unify its billing processes, bundling different service lines onto a single cloud-based bill and exploring brand new services to add…

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