Support

Datagate’s Support Centre is online and available to help all Datagate clients via our support portal, support email and telephone.

Support portal

The Datagate support portal is available here:

VISIT SUPPORT PORTAL

Email us

The Datagate support email is here

Call us

Datagate telephone support can be contacted at any of the following phone numbers:

Our customers say:

Datagate is key to offering a high quality, repeatable,
well priced service.

– Shaun Bell, Managed Services, Dimension Data New Zealand

Datagate is helping Dimension Data New Zealand to deliver new ‘single point’ IT and telco services for clients.

READ CASE STUDY
Shaun Bell, Managed Services, Dimension Data New Zealand

Case studies: See more examples of Datagate in action…

Nick Phillips, Head of Business, Lightwire Business | Datagate client

Lightwire automates UCaaS billing for MSPs

Datagate is a great partner. We’re delighted with the quality of the product and service – and most important, the unique ability of Datagate to help make voice services consistently profitable for our wholesale and MSP customers.

– Nick Phillips, Head of Business, Lightwire Business

Leading Australasian ISP, Lightwire Business, has partnered with Datagate to offer MSPs and their wholesale partners automated, scalable voice billing for Microsoft Teams Calling and other popular managed UCaaS services.

READ LIGHTWIRE BUSINESS CASE STUDY  | VIEW ALL CASE STUDIES

Bryan Dancer, President & CEO, Allegiant Technology | Datagate client

Allegiant Technology brings voice expertise to give MSPs the starring role

You need to pick the right voice expertise and solutions because you’re trusting them with your reputation.

– Bryan Dancer, President & CEO, Allegiant Technology

Allegiant Technology is leveraging Datagate’s integrations with ConnectWise, ITQuoter, Cognition360 and QuickBooks to automate its direct and reseller channel business, empowering MSPs to offer “the full stack” under their own brand.

READ ALLEGIANT TECHNOLOGY CASE STUDY  | VIEW ALL CASE STUDIES

Lisa Arnold, Chief Administrative Officer, WaveFly | Datagate client

WaveFly takes care of telecom billing for its resellers

Datagate on-boarding was easy – I cannot say enough good things about the way this process was managed.

– Lisa Arnold, Chief Administrative Officer, WaveFly

US telecommunications provider WaveFly is using Datagate to bill all voice services, integrating billing with ConnectWise, QuickBooks Desktop Enterprise, ConnectBooster, CCH SureTax and tax partner CLA.

READ WAVEFLY CASE STUDY  | VIEW ALL CASE STUDIES

Natalie Wilcox, Director of Marketing, Medtel Communications | Datagate client

Fully-integrated daily telecom billing with Datagate, Compliance Solutions and QuickBooks Online

Our technology integrates with Microsoft Teams and gives Teams extra functionality.

– Natalie Wilcox, Director of Marketing, Medtel Communications

US telecommunications provider Medtel Communications is using Datagate, tax partner Compliance Solutions and QuickBooks Online to generate daily, tax compliant telecommunications billing.

READ MEDTEL COMMUNICATIONS CASE STUDY  | VIEW ALL CASE STUDIES

Sean Harris, Operations Manager, Aatrox Communications | Datagate client

Telecom carrier halves its billing costs with Datagate

Datagate has delivered billing speed and control, which is making our business more scalable.

– Sean Harris, Operations Manager, Aatrox Communications

Australian/New Zealand telecom carrier Aatrox Communications has cut its telecommunications billing costs by 50 percent and reduced administration overheads by 20 percent by switching to Datagate.

READ AATROX COMMUNICATIONS CASE STUDY  | VIEW ALL CASE STUDIES

David Angeloni, Sales Manager, Astec

Astec cuts telecoms billing time by 87%

Invoicing used to take two days each month and tie up sales staff. Now it takes one admin person two hours.

– David Angeloni, Sales Manager, Astec

UK Managed Service Provider Astec has cut its billing time from two days per month to two hours by using Datagate to pick up Call Data Records directly from Astec’s carriers – including Daisy, iHub, Voiceflex and 9Wholesale – then integrate customer and billing data with ConnectWise and Sage.

READ ASTEC CASE STUDY  | VIEW ALL CASE STUDIES

Bob Bascom, Founder, Charleston Telecom Solutions | Datagate client

Datagate integrations with ConnectBooster, ConnectWise and QuickBooks Online create VoIP billing and payments machine

It was really easy to integrate Datagate to ConnectBooster, QuickBooks Online and our other systems.

– Bob Bascom, Founder, Charleston Telecom Solutions

US VoIP service and systems provider Charleston Telecom Solutions has used Datagate’s integrations with ConnectWise, ConnectBooster, QuickBooks Online and CCH SureTax to create an ‘automated billing and payments machine’ that runs itself.

READ CHARLESTON TELECOM SOLUTIONS CASE STUDY  | VIEW ALL CASE STUDIES

Eric Hernaez SkySwitch - Datagate partner

SkySwitch uses Datagate to give telecoms resellers ConnectWise-integrated billing

We really try very hard to get MSPs to that first billing cycle quickly so they can realize some early success.  Datagate has been very good about helping to flatten that learning curve and get them there sooner.

– Eric Hernaez, President and Founder, SkySwitch

SkySwitch is a leading single-point supplier to white label telecom resellers, VARs, ISPs and MSPs. Its partnership with Datagate helps SkySwitch to differentiate itself by offering its resellers telecoms billing that is integrated with ConnectWise Manage.

READ SKYSWITCH CASE STUDY  | VIEW ALL CASE STUDIES

Eric Wakkuri, President, DS Tech, Datagate client

DS Tech integrates VoIP billing into ConnectWise

For the same or less cost than our previous provider, Datagate has saved us time, integrated telecom billing into ConnectWise and is delivering better support.

– Eric Wakkuri, President, DS Tech

Michigan-based IT services and support provider, DS Tech, is using Datagate’s integrations with ConnectWise, CCH SureTax and QuickBooks to automate the billing and reporting of VoIP services.

READ DS TECH CASE STUDY  | VIEW ALL CASE STUDIES

Jimmy Burns, In-Telecom Chief Operating Officer | Datagate client

In-Telecom uses Datagate to get ‘single pane of glass’

The integration between Datagate, ConnectWise, CCH SureTax and our accounting system has saved us countless hours.

– Jimmy Burns, Chief Operating Officer, In-Telecom

US communications company In-Telecom has automated customer quoting, procurement, billing, tax compliance and reporting by leveraging Datagate’s out-of-the-box integrations with ConnectWise, CCH SureTax and QuickBooks.

READ IN-TELECOM CASE STUDY  | VIEW ALL CASE STUDIES

Vancouver Office (CA)

Contact Us | Datagate Vancouver BC CA Location | Photo: Pixabay

  • 407-590 Nicola Street
    Vancouver, BC V6G 3J7
    CANADA

  • Phone: +1 (778) 658 0001

  • Mailing address:
    407-590 Nicola Street
    Vancouver, BC V6G 3J7
    CANADA

Florida Office (US)

Contact Us | Datagate Jacksonville FL USA Location | Photo: iStock

  • 4651 Salisbury Rd, Suite 400
    Jacksonville, FL 32256
    USA

  • Phone: +1 (904) 914 4441

  • Mailing address:
    4651 Salisbury Rd, Suite 400
    Jacksonville, FL 32256
    USA

Auckland Office (NZ)

Contact Us | Datagate Auckland NZ Location | Photo: Dan Freeman, Unsplash

  • 16 Hugo Johnston Drive
    Penrose, Auckland 1061
    NEW ZEALAND

  • Phone: +64 (9) 801 3245

  • Mailing address:
    PO Box 51-349
    Auckland 2140
    NEW ZEALAND

Sydney Office (AU)

Contact Us | Datagate Sydney NSW AU Location | Photo: Monika Haefliger, Pixabay

  • Level 4, 122 Walker Street
    North Sydney, NSW 2060
    AUSTRALIA

  • Phone: +61 (2) 7201 8494

  • Mailing address:
    Level 4, 122 Walker Street
    North Sydney, NSW 2060
    AUSTRALIA

For more information, please contact us…

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