Support2018-10-22T22:20:49+00:00

Support

Datagate’s Support Centre is online and available to help all Datagate clients via our support portal, support email and telephone.

Support portal

The Datagate support portal is available here:

Email us

The Datagate support email is here

Call us

Datagate telephone support can be contacted at any of the following phone numbers:

  • From Australia: +61 (2) 9133 8605

  • From Canada: +1 (604) 706 1352

  • From New Zealand: 0800 DATAGATE or +64 (9) 280 3626

  • From USA: +1 (904) 310 1723

Our customers say:

Datagate is key to offering a high quality, repeatable,
well priced service.

– Shaun Bell, Managed Services, Dimension Data New Zealand

Datagate is helping Dimension Data New Zealand to deliver new ‘single point’ IT and telco services for clients.

Shaun Bell, Managed Services, Dimension Data New Zealand

Dimension4, Anthony Zabit, Principal | Datagate case study

America-wide MSP uses Datagate and CCH SureTax for telecommunications billing and compliance

The Datagate/SureTax/ConnectWise combination has proven itself as a smart choice for our business.

– Anthony Zabit, Principal, Dimension4

U.S managed service provider (MSP) Dimension4 is using Datagate, SureTax and ConnectWise to automate billing and tax compliance for its data and voice services nation-wide.

READ DIMENSION4 CASE STUDY  | VIEW ALL CASE STUDIES

Devoli | Datagate case study

Devoli and Datagate partner to simplify provision and billing of telecommunications services

Datagate simplifies the billing of complex, usage based telecommunications services, smoothing the path to profitable annuity revenue for our customers.

– Brian Evans, Product Manager, Devoli

Fully automated wholesale telecommunications company Devoli has partnered with Datagate to make it easy for managed service providers (MSPs) to provision, support and on-bill telecommunications services.

READ DEVOLI CASE STUDY  | VIEW ALL CASE STUDIES

Ranch Hills Water Supply Corporation (RHWSC) | Datagate case study

Water supplier increases revenue by 26 percent with Datagate

Datagate is a speedy, cost effective way to link meter reading software with your accounting system – the perfect solution.

– Laurie Sheranko, Treasurer/Secretary, Ranch Hills Water Supply Corporation

Texas-based Ranch Hills Water Supply Corporation (RHWSC) increased monthly revenue by about 26 percent and cut billing time by approximately two thirds using the Datagate cloud-based billing and monetization platform to manage usage-based billing.

READ RHWSC CASE STUDY  | VIEW ALL CASE STUDIES

Shaun Bell, Managed Services, Dimension Data

Datagate helps Dimension Data New Zealand to deliver new ‘single point’ IT and telco services for clients

Datagate is key to offering a high quality, repeatable, well priced service.

– Shaun Bell, Managed Services, Dimension Data New Zealand

Global IT services firm Dimension Data is now offering New Zealand customers a ‘single point’ ICT managed service, including full telco fixed line voice, mobile voice, and mobile data services.

READ DIMENSION DATA NEW ZEALAND CASE STUDY  | VIEW ALL CASE STUDIES

Andrew Healey, Senior Product and Marketing Manager, Spark New Zealand

‘Billing is sorted’ for telco resellers

We have Datagate on our sales collateral as a key benefit for resellers. We say ‘Billing is sorted’.

– Andrew Healey,
Senior Product and Marketing Manager, Spark New Zealand

Spark Wholesale, a division of Spark New Zealand, has partnered with Datagate to offer its telco partners a ready-made billing, rating and presentation system. Spark Wholesale has accelerated growth in its Wholesale SIP Trunking (VoIP) proposition by taking billing hassles away from its telco reseller channel…

READ SPARK WHOLESALE CASE STUDY  | VIEW ALL CASE STUDIES

Karl Rosnell, CEO, Connect NZ

Connect NZ unifies billing for multiple services

Datagate enables us to automate and combine the billing of multiple on-line services on to a single bill.

– Karl Rosnell, CEO, Connect NZ Group

Connect NZ is using Datagate to streamline and unify its billing processes, bundling different service lines onto a single cloud-based bill and exploring brand new services to add.

READ CONNECT NZ CASE STUDY  | VIEW ALL CASE STUDIES

Greg Barber, Managing Director, LoudnClear

IT support firm uses Datagate to expand into telco reselling

Datagate can detect if we’re not reselling everything we’re buying.

– Greg Barber, Managing Director, LoudnClear

Telco reseller LoudnClear is using Datagate to on-board customers rapidly, creating head room for ambitious growth plans and cutting billing time by more than 90%.

READ LOUDNCLEAR CASE STUDY  | VIEW ALL CASE STUDIES

Ryan Eagar, Director, NakiCloud

MSP launching five new service lines with Datagate

Datagate gives us the confidence to create new brands and new service lines to target many different market sectors.

– Ryan Eagar, Director, NakiCloud

Managed service provider NakiCloud is using Datagate to create new brands and revenue streams, diversifying from IT managed services into Telco, internet, electricity and data storage services.

READ NAKICLOUD CASE STUDY  | VIEW ALL CASE STUDIES

Simon Young, Director, Utilise Limited

Datagate key to electricity retailer’s growth strategy

Datagate integrates with our internal systems, processes bills to our specifications and gives our customers the online capability to pay their bills and analyse their electricity
costs.

– Simon Young, Executive Director, Utilise Limited

Electricity retailer Utilise is using Datagate to realise ambitious growth plans for a brand new reseller channel, which will include multiple services such as electricity, gas and telecommunications combined on a single bill.

READ UTILISE CASE STUDY  | VIEW ALL CASE STUDIES

Paul Wainhouse, Managing Director, VoIP HQ

90-day return on Datagate project at reseller VoIP HQ

We can add a new customer in ten minutes, on whatever rate plan we dream up.

– Paul Wainhouse, Managing Director, VoIP HQ

Telco reseller VoIP HQ is using Datagate to enable ‘a thousand different customers on a thousand different rate plans’ in a project that paid for itself within 90 days.

READ VOIP HQ CASE STUDY  | VIEW ALL CASE STUDIES

Head Office (NZ)

Contact Us | Datagate Auckland NZ Location | Photo: Dan Freeman, Unsplash
  • Level 1, 69 Beach Road,
    Auckland 1010
    NEW ZEALAND

  • NZ Phone: +64 (9) 280 3626

Florida Office (US)

Contact Us | Datagate Jacksonville FL USA Location | Photo: iStock
  • 9950 Moorings Drive
    Jacksonville, FL 32257
    USA

  • Phone: +1 (904) 300 3783

Vancouver Office (CA)

Contact Us | Datagate Vancouver BC CA Location | Photo: Pixabay
  • 422 Richards St, Suite 170
    Vancouver, BC V6B 2Z4
    CANADA

  • Phone: +1 (604) 706 1352

For more information, please contact us…