How LineOne Streamlined Telecom Billing with Datagate
About LineOne
LineOne is a voice-focused telecommunications provider that delivers hosted voice services and personalized customer support to businesses. Unlike providers that bundle multiple IT services, LineOne specializes exclusively in voice, which allows the company to offer deep expertise and a high-touch customer experience.
That specialization makes billing accuracy critical. Telecom billing involves complex usage data, regulatory taxes, and multiple operational systems that must work together reliably. As LineOne grew, the team began looking for ways to simplify its billing workflow and eliminate the inefficiencies caused by disconnected systems.
The Problem: Disconnected Systems and Duplicate Data Entry
LineOne’s previous billing platform handled the basics: generating invoices and processing payments. What it lacked were the integrations needed to support a modern telecom billing workflow.
Staff had to enter the same data across multiple systems. Changes made in their PSA platform (ConnectWise) had to be manually replicated in the billing system, which increased the risk of errors and inconsistencies. For an MSP-adjacent telecom provider managing hosted voice agreements, this created ongoing operational friction.
Tami Richard from LineOne describes the problem:
“We were having too many duplicate entries of data in one software, then going into another software and entering it again. None of our systems were flowing.”
LineOne concluded that finding a telecom billing platform with strong, native integrations was essential to improving efficiency and billing accuracy.
Why LineOne Chose Datagate for Telecom Billing
Integrations were the primary factor in LineOne’s decision to select Datagate as their telecom billing software. Unlike their previous system, Datagate offered native connectivity with the tools LineOne already used, including ConnectWise for PSA/agreement management, WisePay for payment processing, QuickBooks for accounting, and CCH® SureTax® for automated telecom tax compliance.
“Now all of our software talks to each other. You put it into one software and it flows through all the others.”
For telecom providers and MSPs evaluating billing platforms, this kind of pre-built integration with the broader MSP tool stack is a key differentiator. Rather than building or maintaining custom connections, LineOne’s team could rely on Datagate’s existing integrations from day one.
A Fully Integrated Telecom Billing Workflow
Today, LineOne’s billing process runs through a fully connected technology stack:
- Datagate generates and manages telecom billing data
- ConnectWise manages service agreements and customer data
- WisePay processes customer payments
- QuickBooks handles accounting and financial reporting
Because each system integrates with the next, staff no longer need to manually re-enter information between platforms. This is a common pain point for MSPs and telecom providers running disconnected billing systems, and it is one of the core problems Datagate is designed to solve.
“Previously we had to enter information in ConnectWise and then go into the billing platform and enter it again. Now everything just syncs.”
Updates made in ConnectWise flow directly into Datagate automatically.
“Any changes that we make in ConnectWise automatically flow into Datagate. I don’t have any issues with our billing.”
Automated Telecom Tax Compliance via SureTax
Telecom tax compliance is one of the most technically complex aspects of billing for telecom providers and MSPs offering voice services. It typically involves multiple jurisdictions, regulatory fees, and requirements that vary by service type and geography.
Datagate addresses this through its integration with CCH® SureTax® an automated telecom tax engine. During onboarding, LineOne’s tax configuration was set up and mapped to their services. Tax calculations now run automatically in the background, without manual input from the billing team.
“Everything is mapped beautifully. I don’t really have to worry about it. All the taxes are calculated on the backend.”
For MSPs or telecom providers that previously managed telecom tax manually or relied on error-prone workarounds, this automation represents a significant operational improvement.
Clearer Customer Invoices
Telecom invoices are often difficult for customers to interpret, particularly when they include usage charges, regulatory fees, and taxes across multiple lines. LineOne wanted their invoices to reflect the simplicity and clarity they promise in their service.
Datagate’s customizable invoice templates made that possible.
“Previously we had confusing phone bills and I hated it. Now our invoices are nice, simple, clean, and easy to read.”
Cleaner invoices reduce billing-related support questions and improve the overall customer experience, which is particularly important for voice-focused providers where the customer relationship is a key differentiator.
Onboarding Experience
Switching telecom billing platforms is one of the more operationally sensitive transitions for a provider, involving data migration, tax configuration, and workflow changes. LineOne’s onboarding with Datagate was notably smooth.
“The onboarding was the easiest transition of any software.”
Datagate’s onboarding team handled the technical setup while ensuring the LineOne team understood how to use the system independently.
“[Datagate’s support team] handled the heavy lifting but also slowed down enough to teach me how everything worked. I felt fully trained and prepared.”
Support and Partnership
LineOne describes their relationship with Datagate as more of a partnership than a typical vendor arrangement. The Datagate support team is accessible, responsive, and familiar with the specifics of LineOne’s setup, which means issues get resolved quickly and without the friction that often comes with larger, more anonymous platforms. For telecom providers that need reliable access to billing expertise, that kind of ongoing relationship has practical value.
“When I need support, it’s very responsive,” says Tami.
Additional Outcome: Lower Platform Costs
Although integrations were the deciding factor in switching, LineOne found that moving to Datagate also reduced their overall billing platform costs. For a business that expected a better platform to come at a higher price, the outcome was a welcome surprise and one that reinforced the value of the transition beyond the operational improvements alone.
“Typically when you move to a better platform, you think it’s going to cost more. But in this case it was the complete opposite.”
About Datagate
Datagate provides specialized telecom billing software designed for MSPs, telecom providers, and UCaaS companies. The platform automates complex billing processes, including usage rating, tax calculation, invoicing, and revenue assurance. By streamlining billing operations and improving financial accuracy, Datagate helps service providers scale their businesses with confidence.
