Around a third of SkySwitch’s more than 500 MSP partners use ConnectWise. Those MSPs frequently asked about integrating their billing with ConnectWise, but SkySwitch’s existing telecoms billing platform had no integration with ConnectWise. Bringing the Datagate toolset into SkySwitch’s ecosystem of solutions makes SkySwitch a more valuable partner to its resellers, says SkySwitch President and Founder, Eric Hernaez.
“It’s important that we keep differentiating ourselves from the competition. Datagate’s strong ConnectWise integration is certainly one of the things that does that,” he says.
“Datagate’s ability to focus on integrations and really be strong at it is compelling. When we started talking with our MSPs about this we got a great response. They are very interested in our partnership with Datagate. It makes their life easier running a business if they can do everything from one platform.”
As white label providers, SkySwitch and Datagate are both dedicated to enabling MSPs to resell cloud voice and other UCaaS services. It is ‘hugely important’ that Datagate is a white label provider, Eric Hernaez says.
“MSPs are looking to create their own new sources of monthly recurring revenue. Being able to add voice services to their existing portfolio of products is something that’s very appealing to them. However, they want to do it in their own name, under their own brand, and present it to the customer as fully their own service. Datagate’s philosophy is almost exactly our philosophy – we’re all about empowering MSPs to be successful under their own name.”
Simpler, intuitive billing platform
SkySwitch presents Datagate to its resellers as a simpler, more intuitive billing platform. SkySwitch tries to get resellers to their first billing cycle as quickly as possible so the MSP gets early success and starts realizing revenue. Rapid on-boarding helps.
“When a reseller starts with us, it’s all about getting them to their first billing period and making sure they know enough to run it as a business. Datagate has been very good about helping to flatten that learning curve and get them there sooner. It’s another example of how Datagate is very compatible with us,” Eric Hernaez says.
“We have resellers that have been on other billing platforms and they have trouble because there’s a very, very steep learning curve. For resellers that are looking for a simpler, more intuitive interface, Datagate is a great solution.”
Datagate and SkySwitch have very much the same philosophy, Eric Hernaez says.
“Our shared philosophy is that we really just want to find ways to help our customers succeed. Anything that’s good for our partners is good for us, because we only succeed if they succeed. If that means making some change or adding features or being flexible, we always try and do that. That’s why I think it’s been a great partnership so far, because we both constantly look for ways to make our customers more successful and so together it’s a great combination.
“We are really very in synch with Mark Loveys and Datagate. Support from the Datagate team has been great and I’ve only heard great things from customers using it.”
SkySwitch is the US-based next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications. See www.skyswitch.com