US Telecom provider, Medtel, delivers Unified Communications as a Service (UCaaS) direct and via MSPs. For MSPs Medtel offers a ‘white glove’ level of service that enables any MSP to supply highly sophisticated UCaaS solutions.
“The MSP can literally just give us the name of the customer and we do it all, with the MSP receiving recurring revenue each month,” says Medtel Director of Marketing, Natalie Wilcox.
“We assist the MSP with everything from engagement, needs discovery, system design, quote management, implementation and billing. We use Datagate to invoice the MSP’s customer for them.”
MSPs partner with Medtel to gain new recurring revenue and protect IT managed services revenue from competitors offering UCaaS. Medtel integrates its phone system with Microsoft Teams to give a full feature set to any business running Microsoft Office. Medtel’s proprietary cloud-based unified communications platform for phone services delivers true unified communications as a service – including voice, IVR, contact center, and video conferencing.
“Our technology integrates with Microsoft Teams and gives Teams extra functionality,” Natalie Wilcox says. “These solutions have risen in popularity as more people work remotely. People want the ability to make and receive calls from anywhere using Microsoft Teams”
Medtel’s expertise in standing up VoIP phone systems at speed is being used to set up VoIP call center solutions for the COVID-19 vaccine rollout, says Medtel President and CEO, Ewen Cameron.
“The pandemic has thrown up unique business challenges and we are trying to help local governments meet those challenges from a healthcare perspective. Health departments are getting 600-1000 calls a day with questions about vaccine availability, how to sign up and how to book vaccinations. We’re able to stand up virtual call centers overnight, and on-premise systems in a matter of days.”
Datagate enables more profitable growth, Ewen Cameron says.
Enabling efficient operation with a small team
“We run lean. Using Datagate’s integrations and getting the processes right lets us operate efficiently with a smaller team even as we scale up.”
An API between Datagate and Compliance Solutions runs automatically when Medtel initiates invoices. Datagate queries the Compliance Solutions tax engine and populates the invoice with correct taxes. Datagate emails the invoice to the end customer, offering payment options such as credit card and ACH.
A synch between Datagate and Medtel’s accounting system – QuickBooks Online – eliminates rekeying. When Medtel receives an order it puts the information into QuickBooks Online, then synchronizes with the Datagate interface. This puts all customer information into Datagate. Once the invoice is created the Datagate synch pushes information back into QuickBooks Online, making all data available for reporting.