SkySwitch

SkySwitch uses Datagate to help resellers outcompete large telecom carriers

The integrations for Datto Autotask, ConnectWise and QuickBooks that Datagate brings to the table are huge for the customer. Quite simply because it's less work.

Sean Breeden, Director of Sales, SkySwitch
Sean Breeden of SkySwitch, featured in Datagate's case study
SkySwitch a white label communications platform provider, has partnered with Datagate to offer its telecom resellers billing that integrates with Datto’s Autotask PSA, ConnectWise Manage and Kaseya BMS, and enables MSPs to beat large telecom carriers on price and flexibility.
SkySwitch BMC One case study by Datagate

SkySwitch is the #1 white-label UCaaS platform and provider to telecom resellers, VARs, ISPs and MSPs. It’s using Datagate to offer its resellers bilingual telecom billing that outcompetes the ‘cookie cutter’ rate plans of big telecom carriers.

Resellers can easily customize rate plans to save their customers money. Billing is integrated with PSA and accounting software. Resellers automatically send their customers a professional-looking invoice on time, with correct taxes.

“Datagate is helping our resellers to win on price and flexibility in the fiercely competitive Canadian market,” says Sean Breeden, Director of Sales at SkySwitch.

“It’s easy for resellers to be very flexible with their pricing and their rate plans to their end customers. Customers love this because they save money. They no longer pay for bells and whistles they don’t use.”

Datagate automatically maps US & Canadian taxes – federal GST, provincial PSTs, HSTs and Quebec taxes – so end users are always charged correctly in different jurisdictions.

For MSPs with US customers, Datagate integrates with telecom tax engines like CCH SureTax, Compliance Solutions and Avalara AvaTax for Communications to ensure all telecom taxes and charges are calculated and reported correctly.

SkySwitch recommends its resellers Datagate as a simple, automated billing platform. Datagate’s integrations with ConnectWise Manage, Datto’s Autotask PSA, Kaseya BMS, accounting systems like QuickBooks and payment processing solutions mean less work for the MSP, Sean Breeden says.

“The ability to have all services on one bill is something huge that Datagate brings to the table. I’ve seen MSPs invoice their customers three months late because billing was so hard. It’s imperative that you’re billing your customer properly or you’re missing out on revenue. I’m seeing this frequently with MSPs who try to save money by avoiding getting a billing solution. It’s only free until you start realizing how much time you’ve spent. 15 hours a month billing customers is an entire month each year. A month stuck behind a desk chasing invoices instead of selling your solution or spending time with your family.”

Datagate offers invoices in French and English for bilingual Canadian MSPs.

SkySwitch offers a truly scalable multi-tenant platform that is geo-redundant, with five geo nodes in North America. It only sells through the channel, never direct. And it offers the best industry support, including technical and post-sales support.

“Support is critical because it doesn’t matter how good you are, sometimes things will go wrong. As your switch provider, we’ve got your back. For Canadian MSPs, we have Canadian-centric pricing and Canadian presence. We understand the Canadian market and we’re committed to being the best local partner with second-to-none support,” says Sean Breeden.

“Our partnership with Datagate allows the MSP to do what they do best, which is selling to and servicing customers – not adding up invoices and counting pennies. MSPs can scale cleanly without burning up valuable time, always delivering a tax compliant and professional-looking invoice to their customer. Our partnership with Datagate enables them to add voice services to their existing portfolio of products under their own brand, presented to the customer as fully their own service,” he says.

Highlights

Summary

SkySwitch has partnered with Datagate to help its white label telecom resellers, VARs, ISPs and MSPs win business in the fiercely competitive Canadian market. MSPs customise rate plans to save their customers money, beating the cookie cutter plans offered by big telecom carriers.

MSPs integrate their telecom billing with Datto’s Autotask PSA, ConnectWise Manage, Kaseya BMS, payment processing solutions, QuickBooks and other accounting systems.

End users receive a highly professional, telecom-grade invoice. MSPs can easily add all of their other services onto this single invoice. One payment for everything makes life easy for customers.

 

Business benefits
  • Customized rate plans save customers money
  • Bilingual & cross border invoicing
  • Professional-looking invoices, automated taxes
  • Telecom billing integrated with PSA and accounting software
Key outcomes
  • Scale up with no problems
  • One bill, one payment
  • MSPs own, control and brand the service
  • Run everything from Datto Autotask, ConnectWise, or Kaseya
  • US tax compliance enables cross border growth

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About SkySwitch

SkySwitch is the leading US-based white-label Unified Communications-as-a-Service (UCaaS) provider offering MSPs, VARs, telecom agents, interconnect ISPs and WISPs, a cloud-based voice platform to brand as their own.  With a thorough on-boarding process, we educate our partners on everything they need to know to start selling the most in-demand solution for a hybrid workforce. Visit www.skyswitch.com for more information.

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