RabbitRun’s Billing Experience Prior to Datagate
RabbitRun was facing multiple challenges with its billing and payment processes, including manual monthly recurring billing for multiple products, manually prorating charges, and one-time charges for overage usage.
According to Pat Saavedra, RabbitRun’s Founder, their previous billing process was time-consuming and prone to errors, leading to delayed payments and customer dissatisfaction.
To address these challenges, RabbitRun sought a billing and payment solution that would streamline its processes, reduce manual errors, and improve customer experience.
Datagate Optimizes RabbitRun’s Billing Process
With Datagate, RabbitRun was able to streamline its billing and payment processes significantly.
“Datagate provided us with a comprehensive solution for our site-based monthly recurring billing needs, including multiple products and last month prorate billing, “says Pat Saavedra, Founder and CTO, RabbitRun.
Leveraging Datagate’s Integrations
One of the key benefits of using Datagate is the integration with QuickBooks Online. The integration enables RabbitRun to leverage Datagate’s telecom billing services without missing out on the financial tracking capabilities of QuickBooks.
“Their platform seamlessly integrates with QuickBooks Online, allowing us to synchronize customers and export invoice transactions effortlessly. With the ability to import new sites, product assignments, and transactions, we save valuable time when generating monthly invoices,” says Pat Saavedra.
Datagate’s integration with RabbitRun’s credit card processor (Stripe), has enabled them to conveniently charge payments using invoice links and payment tokens as well as through a custom branded end customer portal. This allows RabbitRun to automatically charge customer-approved stored credit cards in the billing portal, reducing the time spent on collections efforts.
“Datagate also facilitated integration with our credit card processor (Stripe), enabling us to conveniently charge payments using invoice links/payment tokens and reducing the time we spend on collections efforts by moving to automatically charging customer-approved stored credit cards in the billing portal,” says Pat Saavedra.
RabbitRun On Datagate’s onboarding process
According to Pat Saavedra, RabbitRun had a great experience with the implementation and onboarding.
“From implementation to onboarding, the Datagate team addressed our concerns every step of the way, ensuring a successful experience. Their responsive support team quickly follows up on closing tickets to our satisfaction.”