Aatrox Communications is a telecom carrier that is a leading SIP trunk and Unified Communications provider in Australia and New Zealand. The company uses Datagate to bill wholesale and direct customers. Datagate pulls in Call Data Records directly from Aatrox, re-rates and uploads them into the company’s Xero accounting platform. A single invoice suits different customer types, whether they have multiple sites or get billed by the second or the minute.
Costs savings were not the main driver behind Aatrox’s selection of Datagate. Aatrox needed to make its business more scalable by getting greater billing speed and control.
Telecom carrier has more control over end-to-end billing
“We chose Datagate because we needed more control over end-to-end billing,” says Sean Harris, Operations Manager, Aatrox Communications.
“We needed the ability to onboard customers ourselves, to edit invoices and to automate all of our billing processes to the maximum extent possible. Datagate has delivered speed and total control, which is making our business more scalable. We can do it all ourselves now.”
As a voice provider, Aatrox needed a voice-friendly telecom billing platform. When Aatrox evaluated Datagate it looked at other software platforms but ‘none of them were strong on voice’, says Sean Harris.
Aatrox now has the ability to automatically debit credit cards itself, removing the need to use a separate provider. Customers also now have more payment options to streamline their payment process.
“Datagate is helping us to operate at scale. We’ve cut administration overheads by about 20 percent and freed up time,” Sean Harris says.
“Datagate is a good backbone for our business. It’s easy to use – I haven’t actually had to use Datagate support because everything just works. The onboarding staff have been great and when we raise an issue with the development team, we get a fast response. We like the local presence.”
