Devoli provides data, internet and voice provisioning via a single portal, allowing ICT providers and systems integrators real-time access to every major network across Australia and New Zealand.
“We offer the simplest and fastest way to enter the telecommunications market. Our ability to strip out time and complexity is what sets us apart from our competitors,” says Brian Evans, Devoli’s Product Manager.
Devoli has all the key relationships and uses automation technologies for lookup, quote, order, provisioning, support, billing and end-user data analysis, to streamline and reduce the cost-to-serve of telecommunications services.
There’s an easy way and a hard way to get started selling telecommunications services, Brian Evans says.
“The hard way is the traditional way – you set up accounts with each individual carrier, learn their portals and bring on new staff with those capabilities. Devoli is the new easy way – we offer a ‘single pane of glass’ with one portal across all telecoms carriers. By using Devoli, service providers don’t have to hire and train extra staff.
“Usage-based billing and end-user data analysis were the next challenges to solve for Devoli customers – how do we move billing into the ‘new easy way’ of selling telecommunications services,” Brian Evans says.
How Datagate makes billing and reporting easy
Billing and reporting is the most difficult part of selling telecom services, Brian Evans says.
“Ordering and getting it onsite is the first part. Meaningful annuity billing is the second part and it can be the hardest part to build capability in for our resellers. That’s where Datagate comes in.”
Datagate allows for the processing of huge amounts of specialized data. The processed data needs to be accurate, well presented and available online. Datagate makes it easy to bill, manage and white label these new streams of recurring revenue.
Datagate connects to Devoli to process the complex Call Detail Records (CDRs) and data and internet usage statistics to produce bills Devoli’s resellers can read, and to provide portal access to the reseller customer service teams to better enable them to support their customer enquiries and faults.
The Devoli data is also accessible via the Datagate portal for resellers and customers, encouraging and supporting self service and an even lower-touch support framework for these new revenue streams. Datagate automates the entire usage analysis and reporting process, giving the reseller and the end user the information they need when they need it.
Devoli also uses Datagate to offer service providers a connection to internal financial applications via APIs, such as ConnectWise and Xero. Datagate’s connection with these applications lets service providers integrate all of their pay-as-you-go billing into their financial applications.
Brian Evans says Datagate and Devoli offer ‘speed and ease’.
“Service providers want to know what services are available at an address; who has cable in the ground there; pricing; and simplified ordering and provisioning. Devoli automates all of this in the New Zealand market and is completing automation of the Australian market. We use robotic process automation where there are any gaps in full API integration. In a nutshell, we make it simple to know what’s there, price it, install it, support it and bill it. Datagate is a strategic partner in growing our market share.”