Recently, Datagate had the privilege of attending ORBIT24, HaloPSA’s first annual conference at the iconic McLaren Technology Centre. The event was a perfect blend of inspiration and innovation, with industry leaders, partners, and experts gathering to discuss the future of PSA software and how MSPs can scale and grow.
If you missed the event, you can catch the opening remarks filmed by Halo here.
Watch HaloPSA’s spotlight on Datagate here.
Here’s a breakdown of the key insights and how they align with Datagate’s core beliefs.
Halo Company Update & Announcements
The day began with an update from Halo’s leadership team, featuring Paul Hamilton (CEO and Founder), Tim Bowers (CEO at HaloPSA), Tim Barton-Wines (Executive), and Morgan Aspinall (Product Manager). Their emphasis on the importance of a product’s purpose stood out. They discussed how the best products are built with a genuine intention to serve a need. This aligns with our belief that remaining true to an authentic purpose is essential in creating lasting solutions. Halo’s engineers are committed to building products they themselves would want to use, and this dedication to quality is evident in their offerings. The core mission here is clear: design the best tools possible while planning for longevity.
Datagate Integration Highlighted
During the announcements, HaloPSA also took the opportunity to spotlight our integration. Our collaboration enables MSPs to automate telecom billing, manage usage data, and generate single, seamless invoices—streamlining a process that is often complex.
😇 Explore the Datagate-HaloPSA integration
Kicking the Year Off Right
In a session led by Darren Strong, Founder at ScalableMSP, the discussion centered around the significance of detailed planning. Strong highlighted that tracking costs and managing resources is just as crucial as monitoring revenue. A robust professional services automation (PSA) system serves as the foundation of a successful operation, while people—your team—act as the roof, providing the structure and support needed to thrive.
Embracing Change
Tim Creswick, CEO at Vorboss, shared his journey of laying fibre across central London. His story underscored the importance of agility in business. Vorboss faced various challenges, including improving gender diversity within their team and hiring individuals affected by the pandemic. The key takeaway? PIVOT. The ability to identify and seize opportunities is vital for growth in any landscape.
The Evolution of PSAs
Craig Fulton, an advisor at Evergreen, delved into the evolution of PSAs. He pointed out that a PSA is the most customer-facing tool within a company, making accurate and timely invoicing crucial to its purpose. Keeping up with the latest features and functions is essential for maximizing the benefits that a PSA can offer. This idea reinforces the need for continuous improvement and adaptation within any organization.
Celebrating Global Collaboration
This conference held special significance for us at Datagate, as it marked the first time members of our international team came together in person. With team members previously based in New Zealand, Dubai, and Vancouver, we have worked collaboratively from a distance for many years. This gathering not only strengthened our team bonds but also underscored Datagate’s global presence and commitment to supporting MSPs worldwide.
Our mission is to empower service providers with solutions that transcend geographical boundaries, ensuring they have the tools they need to thrive in an increasingly interconnected world.
Conclusion: Aligning with HaloPSA’s Vision for Success
The insights gained from HaloPSA’s ORBIT24 conference underscore the importance of purpose, adaptability, and meticulous planning in the MSP landscape. The emphasis on creating products that genuinely serve a need and the commitment to continuous improvement reflect Halo’s core values and their dedication to helping service providers thrive.
From the discussions on the critical role of PSAs in driving business success to the necessity of agile responses in a changing environment, it’s clear that HaloPSA is not just a tool, but a partner in empowering MSPs to excel. By focusing on accurate and timely invoicing, as well as building a collaborative and diverse workforce, Halo is setting the standard for the industry.
As we look to the future, we at Datagate are inspired by these takeaways, aligning our mission with the vision that HaloPSA has shared. Together, we can continue to enhance the MSP experience, ensuring that service providers have the resources and support they need to navigate their challenges and seize opportunities.
🗓️ Book a demo today to learn more about how Datagate & HaloPSA can streamline your telecom billing workflow
