The Challenge: MSPs Need a Better Way to Charge for Telecom Services
Managing telecom billing is a huge opportunity for MSPs, but it’s not simple. MSP telecom billing comes with compliance headaches, tax calculations, and the need to integrate with PSA and accounting software.
That’s where Datagate + Alternative Payments come in.
In a recent webinar, Mark Loveys (CEO of Datagate) and Baxter Lanius (CEO of Alternative Payments) broke down how their integration makes telecom billing seamless. Their solution helps MSPs get paid 4x faster, cut manual work, and improve customer experience.
Why MSP Telecom Billing Is a Game-Changer
Selling telecom services isn’t just another add-on—it’s a real revenue driver. More importantly, owning the billing process puts MSPs in control.
“Every business needs a phone system, and MSPs are the best provider of that,” said Mark Loveys. “Phones and computers are the same thing these days. If MSPs handle IT services, they should handle telecom too.”
Instead of passing telecom revenue to another provider, MSPs using Datagate’s telecom billing software can generate branded invoices, keeping the revenue on their books.
📊 Key Stat: MSPs that manage their own billing can significantly enhance their business valuation. According to Aventis Advisors, valuation multiples for MSPs typically range from 5-8x EBITDA for smaller companies, but can drop to 3-4x EBITDA for the smallest businesses with revenues under $1-2 million.
“Very important to bill it yourself on your own invoice, because that way your business gets the top-line revenue that boosts the valuation of your business.” – Mark Loveys
Why MSPs Need Billing Automation: Get Paid in 7 Days, Not 30
Cash flow matters. Traditional invoicing takes 30+ days, slowing down growth and creating financial stress.
With Datagate + Alternative Payments, MSPs cut payment cycles to just 7 days by automating invoicing and collections.
📊 Key Stat: 85% of automated invoices are paid on time, vs. only 45% for manual invoices. (Source)
“62% of all payments we process are fully automated,” said Baxter Lanius. “That means you’re not sending invoices manually, and your client isn’t logging in to make a payment. Everything runs automatically, based on the rules you set.”
This automation leads to:
✅ Fewer late payments
✅ Less admin work
✅ More predictable revenue
How Datagate + Alternative Payments Automate MSP Billing
Datagate automates telecom billing by syncing call records, applying taxes, and generating invoices. Everything flows directly into PSA and accounting platforms like HaloPSA, ConnectWise, QuickBooks, and Xero—no double entry, no wasted time.
Alternative Payments automates collections so MSPs don’t have to chase payments. Customers get invoices with one-click payment options, and payments are processed through ACH, credit card, or auto-pay. Everything syncs automatically, eliminating manual reconciliation.
Here’s how it works:
✅ Datagate handles telecom billing – It syncs call records, applies taxes, and generates invoices.
✅ Invoices integrate with PSA & accounting systems – Works with ConnectWise, HaloPSA, QuickBooks, Xero, and more.
✅ Alternative Payments automates collections – Customers can pay invoices through Datagate, PSA, and accounting platforms—all in one place.
✅ Payments reconcile automatically – No manual tracking; everything syncs seamlessly.
We’re not going into an MSP and saying, ‘You need to change everything,’” Mark Loveys explained. “We integrate with the software MSPs already use. We just plug in the telecom billing part.”
For customers, the experience is just as smooth. They can log into one portal to view and pay their invoices—without re-entering data or juggling multiple payment platforms.
“Customers have access to their Datagate invoice PDFs directly in our system,” said Baxter. “They get one source of truth for billing, making it simple and intuitive.”
Why MSPs Are Automating Billing
✅ Faster Payments: Cut collection times from 30+ days to just 7 days.
✅ Fewer Late Payments: Auto-pay and reminders reduce overdue invoices.
✅ Seamless Integrations: No more data re-entry—everything syncs automatically.
✅ Better Cash Flow: Predictable revenue allows MSPs to scale without cash flow issues.
“This simple, streamlined, seamless process allows for cohesion and automation across the entire billing flow—saving MSPs time and money.” – Baxter Lanius
Ready to Simplify Your Telecom Billing & Payments?
Still dealing with manual invoicing, chasing payments, or reconciling transactions by hand? Datagate + Alternative Payments eliminate the hassle so you can focus on growing your business.
🎥 Watch the full webinar to learn more:
💡 Want more details? Contact us:
📩 [email protected]
