MSPs using HaloPSA can add complete telecom billing by connecting Datagate to their PSA. The integration is two-way: customer records and contract data sync from HaloPSA into Datagate automatically, and telecom invoices push back into HaloPSA as line items once billing runs. There is no re-keying, no switching between systems, and no separate billing platform to manage alongside your PSA.
Focus IT, a UK-based IT services provider, cut billing time by 67% within the first few months of going live.
If you’re an MSP on HaloPSA, there’s a gap in your billing stack. HaloPSA handles your tickets, contracts, and IT services billing. It’s excellent at that. Telecom billing is a different kind of work. Every invoice requires live data from carrier feeds, not just what’s in a contract:
- Usage-based charges rated against each customer’s plan
- Call records pulled directly from carrier feeds
- Tax calculations that vary by jurisdiction
HaloPSA is purpose-built for IT services management, and it does that extremely well. Telecom billing is a specialized layer that sits alongside it.
Most HaloPSA MSPs who resell voice or UCaaS services end up handling telecom billing manually, or running a disconnected billing platform that doesn’t talk to their PSA. Either way, the same data is touched twice.
What the Datagate + HaloPSA integration does
The Datagate + HaloPSA integration connects both platforms in both directions. Here’s how a billing cycle works once it’s running:
- Customer and contract data syncs from HaloPSA into Datagate. A quote in HaloPSA, converted to an agreement, flows into Datagate without re-keying. Sites, products, customer information: all of it comes across automatically.
- Datagate ingests usage data from your carrier feeds (call records, data volumes, per-seat counts) and rates it against each customer’s plan. This is the part that can’t live in a PSA. The calculation requires carrier data, not just contract data.
- Telecom tax compliance is handled through Datagate’s tax calculation integrations and pushed into HaloPSA as line items. For US-based MSPs, this includes dedicated telecom tax engines that calculate federal, state, and local charges automatically.
- Invoices push back into HaloPSA as product line items. Your telecom charges sit alongside your IT service invoices in the same system. Any accounting software already connected to HaloPSA sees them automatically.
The result is a single view of all invoices, IT and telecom, inside HaloPSA, without a manual step in between.
How MSPs using HaloPSA cut billing time by 67%
Focus IT, an independent IT services provider in the UK, was handling telecom billing manually before Datagate. The process took two to three days each month.
After connecting Datagate to HaloPSA and Xero, that dropped to half a day. A 67% reduction. Return on investment came within the first few months. Focus IT’s take on the change: “I’d say it cut the timing into a third of what it was prior to that. It was messy, to say the least, pre-Datagate.”
The hours saved are real. But what changes operationally goes further than that. When telecom billing is manual, it’s prone to errors. Missed line items, wrong rates, usage that doesn’t make it onto the invoice. When it’s automated, every usage charge is rated from carrier data, applied to the right customer at the right rate, and included without a person checking each one.
Why HaloPSA MSPs need a dedicated telecom billing platform
Morgan, Senior Technical Consultant at HaloPSA, describes what the integration closed off: “Before the Datagate integration it was very much a manual process. Now we’ve really closed that loop. We’ve got the complete billing package that any MSP can use.”
That phrase, “complete billing package,” is the right frame. HaloPSA handles IT services billing with depth and reliability. Datagate handles telecom billing with the same depth: usage-based rating, multi-carrier data ingestion, telecom tax compliance, and complex rate plans without a custom project for each new customer. Together, they cover everything an MSP needs to bill for.
The alternative is two separate billing workflows: one in HaloPSA, one somewhere else. That works for a while. It gets harder as your telecom customer count grows.
If you’re on HaloPSA and reselling voice or UCaaS
The integration is set up without a lengthy implementation. If you’re managing telecom billing manually right now, or through a disconnected system, the question worth asking is: what does that process cost in staff time each month, and does it get better or worse as you take on more customers?
If you’re thinking about the broader question of how to scale your telecom practice without adding headcount, this post covers how MSPs handle it.
If you’d like to see how the integration works for your setup, get in touch with the Datagate team.
