White label and automated solutions
It’s customer experience and cost reduction that matter when you’re selling a commodity product. Datagate provides a sophisticated “white label” customer portal that gives the end-customer their own online environment to analyse their consumption of services, review their bills and pay their account. Datagate automates and takes the cost out of billing processes, while creating a real point of difference in online service.
Datagate is a cloud-based billing engine and customer self-service portal that manages the data aggregation, rating, billing and analysis of service usage. It supports the convergence of multiple utility services on to a single bill, enabling resellers to differentiate and bundle their their offerings, in what are often commodity markets. Customers of bundled services are often more loyal and “sticky”.
Utilities struggle to differentiate and add value to their offerings. Their most common differentiator is price. Partnering with Datagate lets utilities and their resellers reduce billing costs and create service differentiation at the same time.
Datagate makes complex billing easy and inexpensive. It offers four main advantages.
- Datagate enables the selling of utility services, from any number of suppliers, unified on the same bill, under the resellers brand and pricing formula. It is a business enabler, allowing the reseller to choose from a selection of services from a selection of vendors to resell.
- Datagate is built from the ground up on the massively scalable Microsoft Azure platform. It can scale up or down in response to demand and it can be replicated and accessed locally from almost anywhere in the world.
- Datagate sites can be deployed quickly and be up and running within a day, if the necessary utility connections are already established.
- Datagate has a simple state-of-the-art user interface that can be accessed and used optimally on most devices, including smartphones, tablets and computer browsers.
Our customers say:
Datagate key to electricity retailer’s growth strategy
Datagate integrates with our internal systems, processes bills to our specifications and gives our customers the online capability to pay their bills and analyse their electricity
Connect NZ unifies billing for multiple services
Datagate enables us to automate and combine the billing of multiple on-line services on to a single bill.