Utilities

Utilities

Make billing easy and attract new resellers

Datagate lets utility companies build new indirect sales channels, while cutting billing costs and improving customer service at the same time.

It’s customer experience and cost reduction that matter when you’re selling a commodity product. Datagate provides a sophisticated "white label" customer portal that gives the end-customer their own on-line environment to analyse their consumption of services, review their bills and pay their account. Datagate automates and takes the cost out of billing processes, while creating a real point of difference in on-line service.

Datagate is a cloud-based billing engine and customer self-service portal that manages the data aggregation, rating, billing and analysis of service usage. It supports the convergence of multiple utility services on to a single bill, enabling resellers to differentiate and bundle their their offerings, in what are often commodity markets.  Customers of bundled services are often more loyal and "sticky".

Utilities struggle to differentiate and add value to their offerings. Their most common differentiator is price. Partnering with Datagate lets utilities and their resellers reduce billing costs and create service differentiation at the same time.

Datagate makes complex billing easy and inexpensive. 

  1. Datagate enables the selling of utility services, from any number of suppliers, unified on the same bill, under the resellers brand and pricing formula. It is a business enabler, allowing the reseller to choose from a selection of services from a selection of vendors to resell.
  2. Datagate is built from the ground up on the massively scalable Microsoft Azure platform. It can scale up or down in response to demand and it can be replicated and accessed locally from almost anywhere in the world.
  3. Datagate sites can be deployed quickly and be up and running within a day, if the necessary utility connections are already established.
  4. Datagate has a simple state-of-the-art user interface that can be accessed and used optimally on most devices, including smartphones, tablets and computer browsers.

 

More information

Utilise Limited is Datagate's first Utility Provider customer. Read the case study

For further information please contact us