Dimension Data 2017-07-05T03:14:28+00:00

Dimension Data

Datagate helps Dimension Data to deliver new ‘single point’ IT and telco services for clients

We use Datagate to give our Government, Council and large corporate clients a full analysis of how they are using telco and data services.

– Shaun Bell, Managed Services, Dimension Data
Shaun Bell, Managed Services, Dimension Data

Dimension Data logo

Global IT services firm Dimension Data is now offering New Zealand customers a ‘single point’ ICT managed service, including full telco fixed line voice, mobile voice, and mobile data services.

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Dimension Data’s decision to offer a new single point service reflects a strategic shift in New Zealand towards the convergence of IT and telco services.

Businesses prefer to deal with one supplier across all services, which are becoming more intertwined and harder to differentiate, says Dimension Data’s Shaun Bell.

The integration of full telco services was made possible with the locally-developed Datagate cloud solution which gives Dimension Data the platform required to provision, price, report on, and bill a full range of fixed line calling, MVNO mobile voice and data services.

“There has been a strong uptake of these new services by existing clients,” says Shaun Bell.  “Clients find it simpler to have one service provider delivering a complete range of IT, telco and data services.”

Dimension Data’s clients benefit in a number of ways from having a single service provider.

“We can now take full responsibility for our clients’ networks. You can’t do that if you’re just managing other providers like Vodafone and Spark on behalf of your clients. Datagate also shows us how a client is using, or not using, every phone line and data package. That information enables us to make recommendations that save clients money. Datagate is key to offering a high quality, repeatable, well priced service.”

Having a single IT provider is also beneficial in natural disasters which may knock out communications networks. Clients only have to deal with a single organisation to get things back up and running.

Dimension Data’s partnership with Datagate gave it the ability to provide mobile and fixed line services, via Spark Wholesale and Datagate. “We simply buy wholesale data and minutes, sell on an agreed plan and add value for the client.”

The new solution also provides detailed reporting, which adds value for clients. Dimension Data clients include many government departments, councils and large corporates. They require a breakdown of telco and data costs into different cost centres, and analysis of how they are using the services.

Datagate manages every aspect of reporting, including taking the bulk wholesale minutes Dimension Data buys from Spark Wholesale and apportioning them to the individual Dimension Data-branded call plans sold to clients. Datagate also checks and reports on all of the phone lines and usage for each client call plan. Call minutes, data and text message usage can run to thousands of line items.

The launch of the new services means Dimension Data can now compete for RFPs that require a single provider for all ICT services. The firm is planning to expand its use of Datagate to other services, including giving clients access to their usage information via an online portal.

About Dimension Data

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 58 countries, and 31,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.

In Asia Pacific, we operate in 50 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training. See: www.dimensiondata.com/nz

Download the Dimension Data case study PDF (145 KB)

Highlights

Summary

Global IT services firm Dimension Data is now offering New Zealand customers a ‘single point’ ICT managed service, including full telco fixed lines, mobile and data services.

The decision to offer this new single point service reflects a strategic shift in New Zealand towards the convergence of IT and telco services.  Businesses prefer to deal with one supplier across all services, which are becoming more intertwined and harder to differentiate.

Dimension Data uses Datagate to manage re-rating, usage analysis and reporting. Its clients include government departments, councils and large corporates that have specific and detailed reporting requirements.

Dimension Data has seen a strong uptake of the new services among its existing client base. Clients find it simpler to have a single service provider delivering a complete range of IT, telco and data services. The firm can now compete for RFPs that require a single provider for all ICT services. Service levels have deepened, with Dimension Data able to give cost-saving recommendations in response to usage data.

Business benefits

  • Full range of telco and data services
  • Clients prefer dealing with a single provider
  • Quality, repeatable, well-priced service
  • Full responsibility for clients’ networks
  • Detailed information drives money-saving advice
  • Faster disaster recovery

Key outcomes

  • Become a single source ICT provider
  • Dimension Data-branded services
  • Enhanced service levels
  • Increased client stickiness
  • Strong uptake of new services by existing clients
  • Satisfy the ‘single-source’ demands of large RFPs

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